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Support Ticket Process
- Access the True Tech Solutions Portal by the link www.crm.truetech-sol.com
- client login shall be provided to users that can login to True Tech Solutions web portal to launch Support Ticket.
- Support Ticket can also be generated via phone call during the business hours.
- 1st Response Shall be provided via Remote Access using TeamViewer/ Any Desk.
- If required Support Engineer will be deputed for site visit. Engineer will move to the site within 3 days depending upon the site location and travel time.
- Support Ticket shall be resolved according to the Ticket severity level and action plan defined in the Support table.
- All Support Tickets and resolution actions shall be logged on the Support Portal
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